Much of the success of your business is determined by how well you connect to your healthcare consumers – but are you reaching them when they want, wherever they are? In today’s mobile- and digital-first market, the extent and reach of consumer engagement varies greatly among healthcare organizations. One thing is for certain: if you’re only communicating by phone or email, you’re falling short of customer expectations.
Join us and our population health management solution partner ZeOmega as we explore why and how healthcare organizations are embracing live chat, and how AI can take consumer engagement to the next level.
During this session you’ll learn:
- How to eliminate communication friction with healthcare consumers
- How live chat supports and enhances your population health management strategy
- How live chat and AI make your agents more productive and more effective
- How to build a business plan for the transition to digital in 2020