Connecting and communicating with members is an important part of effective healthcare. When providers and members work as a team, health outcomes improve. Members who have access to factual and high-quality health information, guidance from a qualified healthcare provider, and who can connect and share information with their clinicians can better manage their health. Effective communication can help prevent medical errors, too.
Reaching out to and engaging members may be a challenge. In this paper we’ll share strategies to help health plans engage vulnerable populations to improve healthcare and disease management.