After taking a look at various surveys, intitial conclusions seem to change when more probing questions are asked. What defines the quality of health care? Is it a clean lobby? Is it outcomes based? Results from these studies suggest it’s the result of a cooperative staff culture, involvement of the patient in decision-making, and more interactive communications. Read here for more information. (Source: InformationWeek HealthCare, 11/20/13).
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