More Providers Looking to Bill for Patient Messaging

December 6, 2022

After a recent health system implemented a plan to bill patients for patient-provider messaging, what was before a free service, some providers and care systems are eyeing similar moves. The Cleveland Clinic started charging patients $50 dollars for messages that require medical expertise. Many patient groups worry that more care providers will adopt the practice, as several already have.

According to Dave Muoio, “University Hospitals and ProMedica each told the publication they are considering charges for electronic messaging, while Columbus-based Ohio State University Wexner Medical Center said it already charges between $50 and $160 for certain messages.”

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(Source: Fierce Healthcare, December 2nd, 2022)

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