Montefiore Medical Center Administrative Nurse Manager Annmarie Flannery recently spoke with Managed Healthcare Executive (MHE) about the hiring process for nurse navigators in the Bronx, New York, health system.
Flannery, who helped mold the oncology care model at Montefiore, according to MHE, said the system aligns their hiring model with the oncology nurse competencies introduced by the Oncology Nursing Society.
“What we’re looking for is a nurse with strong organizational skills, previous oncology nursing experience, and the ability to work autonomously,” Flannery told MHE.
Nurse navigators, she says, are expected to possess high multi-tasking functions: jumping straight out of the day’s schedule to help resolve critical situations, then getting back on track for the day’s remaining business.
“We’re also looking for some inherent capabilities in our oncology nurses, such as empathy, dedication, and compassion,” Flannery said. “They have to be unflappable and focus on what’s important in the moment — that can mean making sure a patient is OK, emotionally and physically.”