Amazon Shutters Telehealth Service Amazon Care

August 30, 2022

An internal memo from Neil Lindsay, head of Amazon Health Services, indicates that the company is planning to close Amazon Care. The company plans to scrap the telehealth service due to it being “not a complete offering,” nor a “long-term solution.” However, Amazon does not seem primed to pull out from healthcare altogether.

According to Phil Taylor, “The word on Wall Street is that this is a change of direction for Amazon rather than a retreat, signalling its intention to develop in healthcare delivery by tapping into existing networks, rather than building its own from scratch. The move comes just weeks after it announced the takeover of virtual and in-person primary care services provider One Medical for $3.9 billion, which still has to be cleared by financial regulators, with analysts suggesting that is a quicker way to fulfil its strategic objectives in health.”

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(Source: PharmaPhorum, August 25th, 2022)

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