The survey shows some 88 percent of physicians defined value according to quality care, according to STAT News reports, but patients and employers “provided a more nuanced definition, mixing in measures of cost, customer service, and worker productivity.”
University of Utah Chief Medical Quality Officer Dr. Bob Pendleton, who worked on the survey, said the word has become a kind of propaganda in the industry.
“It seems to be used in any way people want it to be used, to fill their own agendas,” Pendleton said. “The conversation around value is driven by large lobby groups — hospital associations and large corporate medical groups. What’s missing is the voice of practicing doctors, patients, and employers.”