A Centers for Medicare and Medicaid Services (CMS) audit and other researchers have found widespread inaccuracies in Medicare Advantage plan directories, according to a recent article by Austin Frakt published on the New York Times.
According to the article, CMS, which oversees the government-subsidized private program, found about half of the physicians listed in the directory had at least one of the three errors: wrong address, incorrect phone numbers and whether the physician is accepting new patients.
A recent study published in the American Journal of Managed Care found that Google offered up more information than Medicare Advantage provider directories.
“Directory accuracy is hard,” Michael Adelberg, the study’s lead author, said. “But when a consumer joins a plan to get a doc in the directory and then cannot, that consumer has a very legitimate beef.”
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