Patient Support Services Congress

Join your colleagues for CBI’s Patient Support Services Congress — an industry-driven meeting, where you can participate in a wide-ranging dialogue surrounding customized patient support, operational efficiencies and compliant program services.

Featuring two comprehensive tracks:

Compliance Track — Critical Regulatory Updates and Approaches for Oversight:

• PAP legal framework updates and changes;
• Charitable giving compliance considerations;
• Scrutinize critical areas of risk within the Anti-Kickback Statute and False Claims Act;
• Ensure compliance with field service teams;
• Develop effective SOPs to ensure compliance;
• Mitigate risk in data sharing and privacy;
• Developments and OIG insights around anti-kickback;
• Leverage robust compliance monitoring frameworks across patient services and support programs;
• Assess challenges in providing assistance within the rare disease and specialty therapeutic areas;
• Dissect evolving state copay card legislation and analyze implications to programs and foundation support;
• Third party provider auditing and oversight;
• Leverage automated compliance solutions; and
• Understand models for compliant use of patient advocates.

Innovation and Operations Track — Innovative Services Design, Operational Management and New Launch Planning

• Operational launch strategies for patient services;
• Optimize commercial business processes for all patient services;
• Negotiate effective DSAs and inventory management fees;
• Product-specific considerations for network design;
• Opportunities for gaining data and value-add services from trading partners;
• Amazon and Walgreens/FedEx — Implications of a fast-changing distribution model;
• Achieve a highly organized and cost-conscious approach to program design;
• PAP program management and product fulfillment;
• Specialty pharmacy and distribution options that accommodate lower-cost therapies;
• Digital engagement and technology-driven patient support models that support brands, patient acquisition and retention;
• Customized call center models for personalized, concierge-level assistance and case management;
• Point of sale patient programs and communications; and
• Strategies that cement continuity of care.

Click here for additional information and registration details.